You may return unused items within 30 days of delivery for a full refund if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We ship Worldwide using Australia Post.
When you place an order, a postage cost estimate will appear based on the number of items in your cart and your location.
Items are sent from Melbourne's outer east within 3 business days of placing your order.
Free postage within Australia means that the item is sent as an untracked large letter and there is no tracking available. Delivery times can vary widely using this method, from a few days to a few weeks to delivery, please consult the Australia Post website for delivery time estimates and any disruptions. Standard Parcel and Express Parcel have tracking and issues can be raised with Australia Post if needed.